Privacy Policy

QSann is an AI-powered survey platform operated by Andersson Consulting LLC at https://qsann.com. Businesses use QSann to run survey campaigns and collect feedback about their services, customers and sites. The platform supports:

• Email invitations with links or instructions for taking a survey.
• Voice interviews by telephone or through a web browser.
• Written surveys answered in a browser on a computer or mobile phone.
• Text messages (SMS) containing survey questions or a link to a browser survey.

This policy explains how we handle information when you receive an invitation, enroll in or answer a survey, use the website, or manage surveys and reports through a QSann account. Available channels depend on the Business's setup and your survey. Text messaging is one part of the platform; its additional program rules appear in our SMS Terms of Service.

For Open site Text surveys, we keep a site-and-survey contact record and, only if you separately choose it and confirm through a survey answer or a requested Text confirmation, permission for future feedback requests for up to one year. We record the business, site, survey, wording, time, source, confirmation and withdrawal. Remembering your details is a separate optional choice: a random device cookie, containing no name or phone number, lets you choose masked saved details for up to 90 days. We store only its hash and you can use “Someone else / forget this device” on the enrollment page to revoke it. Never choose this on a shared device.

The business organizing your survey

The business named in your invitation, enrollment page or survey is the survey's organizer. We call it the Business in this policy. The Business chooses the survey's purpose and questions and decides how to use the feedback. It is also the sender of its text-message program. QSann provides the platform and processes survey information for the Business. Vapi provides voice interview services; Twilio provides text-message delivery.

The Business's own privacy notice also applies to its use of your information. Its identity and privacy contact should be available with the survey or enrollment information. You can contact support@anderssonconsultingllc.biz if you need help identifying the Business or finding its notice.

Information we collect

Depending on how you use QSann and which survey channel you choose, we collect:

• Contact information: your name, email address and phone number, including country code, when supplied by you or the Business for an invitation or enrollment. Names entered by respondents are self-reported; entering a name does not verify identity. Not every survey asks for every contact detail.
• Your survey responses: ratings, written replies, optional comments and relevant follow-up answers, together with the questions and conversation history. For voice interviews, your speech is processed to conduct the interview and produce a transcript of the conversation.
• Survey and site details: the Business, survey and site or customer location associated with your enrollment. This is the site the survey concerns.
• Privacy and permission records: your survey privacy choice, any separate follow-up choice, whether and when you agreed to receive texts, the enrollment source or method, the relevant survey and Business, and the version of the disclosure or privacy explanation presented to you.
• Invitation and communication records: email addresses or sending and receiving phone numbers, message or call identifiers, timestamps, delivery or session status, error information, and opt-out or help requests.
• Organizer account information: profile and business details, organization membership, roles and settings used to manage surveys and access reports.
• Technical and security records: request information used to operate the website and prevent misuse, including network-address information or derived identifiers used for request protection.

We receive information from you, the Business's contact lists and survey setup, and providers supporting invitations, voice interviews and text delivery.

How we use information

We use this information to manage accounts and access, deliver invitations, provide the survey in its selected format, receive and store answers, associate feedback with the correct campaign or site, and prepare results and trend reports for the Business. We also provide support, record and honor privacy and messaging choices, protect the service, diagnose problems and meet applicable obligations.

QSann uses automated processing and, where enabled, AI tools to help run the conversation, organize responses, summarize feedback and generate reports for the Business. AI-generated interpretations can be inaccurate; they do not replace your original answers.

Who can see your identity and answers

The privacy explanation shown for your survey determines how answers are shared with the Business. Some surveys offer a privacy choice or keep identity separate from answers. An invitation or contact record does not by itself mean that your answers will be shown with your identity.

For surveys described as Open, including the identifiable site Text program, authorized organizers at the Business can see your answers linked to your submitted name, phone number or other identifying details and the relevant site. Open feedback may become part of the Business's service-quality records and reports, including its handling of complaints or disputes. Other surveys and earlier responses retain the privacy protections explained when they were collected.

Agreeing to a Text survey does not enroll you in marketing or give another business permission to text you. Email invitations, telephone interviews and browser participation do not themselves enroll you in texts. Text permission is collected separately from permission for other communication channels. Any separate choice about follow-up contact does not make an Open response anonymous.

Mobile information and messaging permission

We do not sell personal information. We do not sell or rent mobile numbers or transfer messaging consent to another business. Mobile information and messaging permission are not shared with other businesses for their own marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

The Business holds the permission for its named program. Contracted providers process information on its behalf to operate the service; they are not given independent rights to reuse your permission. Contact us if you have questions about the providers involved in your survey.

Who receives information

We disclose information as needed to:

• The Business and its authorized users: to provide and review its surveys, subject to the privacy protections explained for your response. For text surveys, it is the named sender you agreed to hear from.
• Vapi: to conduct telephone and browser voice interviews, process spoken answers and provide transcripts and call or session information.
• Twilio and the messaging delivery chain: to send questions, deliver replies, provide delivery information and apply messaging opt-outs. Mobile carriers also process text messages as part of delivery.
• Other contracted service providers: to support email delivery, hosting, storage, account authentication, support and enabled AI processing. Only providers needed for the enabled functions process the relevant information. They do not receive permission to run their own messaging programs using your consent.
• Recipients required by law or necessary to protect rights: for valid legal requests, applicable legal duties, security incidents or the establishment, exercise or defense of legal claims. The protection of messaging permission described above continues to apply; information is provided only as required or permitted by the applicable obligation.

How long information is kept

Our standard retention period for survey responses and associated personal information is one year from collection of the response. This includes related contact details, transcripts, text conversations and delivery records, and personal information included in reports. It allows the Business to review a rolling year of feedback and identify annual trends. Creating a report does not restart the retention period for the responses it contains. At the end of that period, the information is deleted or de-identified unless a specific exception below applies. Invitation and enrollment records that do not lead to a response normally follow a one-year period from their creation.

We may retain limited records longer where necessary to meet a legal obligation, preserve evidence for a specific complaint or dispute, investigate misuse, show how consent was obtained, or continue honoring an opt-out. These exceptions do not extend retention of all survey answers simply because an account remains open. Organizer account details are kept while needed to provide and administer the account and meet related legal obligations.

Backup and provider copies may remain until they expire under their applicable deletion cycles. Reports that no longer identify individuals may be retained for longer-term trends. Copies separately retained by the Business are governed by its own privacy notice and legal duties. Stopping texts does not automatically erase answers or permission records already collected.

Security

We use access restrictions and other safeguards designed to protect information and limit access to authorized people. No system or method of transmission is completely secure. Email, telephone and text communications also pass through delivery providers; messages or other copies may remain on participants' devices.

Access, correction and deletion requests

You can ask to access or correct your information, request deletion, or raise a privacy concern with the Business using the contact shown with your enrollment or survey, or by emailing support@anderssonconsultingllc.biz. Tell us which Business and survey your request concerns. We may need reasonable information to verify your identity and locate the right records.

QSann will coordinate requests about Business-controlled survey information with that Business. Available rights and any exceptions depend on applicable law. Some records may need to be retained for the reasons described above, including the minimum information necessary to continue honoring an opt-out.

To stop survey texts, reply STOP to the sending number. For assistance, reply HELP or contact support@anderssonconsultingllc.biz. See our SMS Terms of Service.

Children's information

QSann's survey programs are intended for adults aged 18 or older. They are not directed to children under 13, and we do not knowingly collect children's personal information. If you believe a child under 13 has provided information, contact support@anderssonconsultingllc.biz so we can investigate and arrange appropriate removal. The Text program's additional age and eligibility requirements are stated in the SMS Terms of Service.

Changes and contact

We may update this policy and will change the date below when we do. Where required, we will provide notice or obtain consent for material changes. Updating this policy does not expand an existing permission to receive text messages. It also does not retroactively change privacy assurances recorded for an earlier survey response.

For privacy questions or requests, contact support@anderssonconsultingllc.biz.