SMS Terms of Service

These terms cover customer-feedback surveys delivered by text message (SMS) through QSann at https://qsann.com. QSann is operated by Andersson Consulting LLC.

QSann also supports email survey invitations, voice interviews by telephone or in a browser, and written surveys in a computer or mobile browser. Our Privacy Policy covers those services as well as text messaging. These SMS Terms apply specifically to the text-message program.

Who is sending the survey

The business named on your enrollment page and in your messages is the survey's sender. We call it the Business in these terms. QSann provides the survey platform for the Business; Twilio provides SMS delivery. The Business's identity and program contact details must be shown when you enroll.

The program collects feedback about the Business's services or a particular customer site. Messages may include an introduction, survey questions, a link to a browser survey, relevant follow-up questions, assistance and a completion message. Replies are recorded for the Business's authorized organizers. These surveys provide identifiable feedback linked to your submitted name, mobile number and site.

How you enroll

Scan a site-specific QR code and open the QSann-hosted enrollment page. Review the named Business, survey, privacy information and these terms. Enter your own name and mobile number, including country code, and select the Text consent checkbox before requesting the survey. The checkbox starts unchecked.

Participation is voluntary. Giving a business your phone number, scanning a code, or reading these terms does not by itself enroll you in texts. Consent to receive texts is not a condition of purchasing services. Contact the Business if you would prefer another way to give feedback.

Text permission is a separate choice. Receiving an email invitation, answering in a browser, or joining a voice interview does not enroll you in texts or replace the separate, unchecked-by-default Text consent checkbox.

Your enrollment covers the named survey from that Business. It does not sign you up for marketing, unrelated surveys, or messages from another business. Any additional enrollment requires its own applicable disclosures and consent.

On your own device, you may separately ask QSann to remember your details for up to 90 days, activated when you confirm by Text. An opaque, secure cookie lets you choose your masked saved details next time. It contains no name or phone number. Use “Someone else / forget this device” to remove it. Remembering details does not authorize future messages.

Message frequency and charges

Message frequency varies by survey and your participation. You may receive several questions and follow-ups during a single survey. One survey is covered by each enrollment unless you separately choose the optional future-feedback checkbox and confirm by answering the first survey question (or replying YES when the Text asks for confirmation). That choice allows this Business to invite you to the same feedback survey at the same site after future visits, for up to one year. Frequency varies with visits. It does not cover another business, site or unrelated survey. You can withdraw this permission at any time by replying STOP.

Message and data rates may apply. Your mobile carrier's charges depend on your plan. Contact your carrier if you have questions about those charges.

How to stop texts

Reply STOP to the sending number at any time. Your withdrawal takes effect when your STOP message is received, and further survey sends from that number are blocked immediately. You do not need to finish the survey or give a reason.

You may receive one final message confirming the opt-out. A message already in transit may still arrive. The opt-out applies to that sending number, including other site surveys the same Business sends from it. Further survey messaging requires a new valid opt-in and restoration of the necessary messaging permission.

Stopping texts does not erase information already submitted. You can make a separate privacy request as explained in the Privacy Policy.

How to get help

Reply HELP to the sending number for program assistance, contact the Business using the details shown at enrollment, or email support@anderssonconsultingllc.biz. Include the Business and survey name when requesting support.

Eligibility

You must be at least 18 years old, control the mobile number you enter, and be authorized to receive texts on it. Use a number capable of receiving and sending SMS. Do not enroll another person's number without that person's own enrollment and permission. Do not submit unlawful or abusive content or use the program to impersonate someone else.

Delivery and carrier limitations

Message delivery depends on your device, carrier coverage and other network conditions. Delivery and timing cannot be guaranteed. Wireless carriers are not liable for delayed or undelivered messages. The Business or QSann may pause or end a survey program for operational, security or compliance reasons.

Privacy

Our Privacy Policy explains collection and use of names, phone numbers, responses, site details, consent records and delivery data. The Business's own privacy notice also applies to its use of your feedback. Text enrollment does not transfer your messaging permission to other businesses.

Changes and contact

We may update these terms by posting a revised version and changing the date below. We will provide additional notice or obtain new consent when required. Changes to these terms do not expand the scope of an existing Text enrollment.

For questions about these terms or the Text program, email support@anderssonconsultingllc.biz.